FREQUENTLY ASKED QUESTIONS
Q: I’m having trouble viewing episodes of the Showgram. How can I fix that?
A: We try to create the highest quality video possible for the Scrapbook Showgram, and for a few people that presents a problem. We use the latest software and technology, and if your computer is older, has little memory, has a slow internet connection, etc. that might present some difficulties.
Here are some suggestions as to how to remedy the problem. After each step, try again to view the Showgram to see if the problem has been solved:
1. Close all other browser windows and also close other software programs that are running. This will free up processing power.
2. If you are able to see the program on the page, but it stutters, click the “PLAY” icon and then pause the video. Return in a minute or two and a sufficient amount of the program will have downloaded for it to play smoothly.
3. On each episode in the 2nd paragraph of text below the video (it’s in green) there is a link to a lower resolution version of the program. It should load more quickly and play smoothly.
4. Try again at a later time. We think that sometimes the show has trouble loading on Thursday evenings or Fridays because we just release the new episodes and lots of people are trying to access it. This is especially likely if you have been able to access the videos before.
Q: Can I watch the episodes in HD?
A: Beginning with the December 2, 2010 episode, we are posting in HD. See the icons at the bottom of the video still frame? After starting the video, click the HD icon to see in HD. Also, you can click the little TV icon (between the little speaker icon and the “blip.tv” logo) to see it full screen on your computer.
Q: I tried watching the current episode in HD and it gives me problems. Is there solution?
A: If you can normally play the espisode without using HD and/or full screen, you probably don’t have enough bandwidth from your internet service provider. Just go back to non-HD mode by clicking “HD” again. If you were trying it in full screen, hit escape on your keyboard and it will go back to the compressed version.
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I tried to view past episodes but it’s asking for a password. Don’t recall every entering a password for access. Can anyone help me? Thanks
Linda
Linda, we’re working on some great stuff and we’ll be revealing it at the end of August. We really appreciate your patience and we think you’ll be delighted to see what we have to offer including, of course, Past Episodes.
I’m looking for an episode that showed 3-D pictures. ( I believe it had 5 pictures in this card). I really am interested in doing this asap…please help me.
Soon, Mary — I promise!
It is somewhat comforting to know that I am not the only one having problems viewing the project clips. My computer has 8gig memory, 720 gb hard drive, only 2 wks old, I-5 core, have accelerated internet download service, blah, blah — so I don’t think it is my equipment. This week’s episodes, as well as others, cuts in/out in the audio.
Is there anyway that you include a brief title to the project in the subject line?
thank you
I am a subscriber for scrapbook showgram. I’v been getting them every Thursday until June 20th 2011 for some reson it stop coming. Please look into this manner. I just love Sandi projects. Thank You Aida Vascimini
Aida, rr.com has been blocking our emails for a month or so, and will not listen to our requests to let them go through, even though our subscrbers have confirmed that they want to hear from us. Perhaps if you contacted them, it might help. Or if you have another non-rr.com email address you can use, you could hear from us that way.
this is becoming a real problem. Are you ever going to give us access to past projects? It has been months now and you have stopped even responding. There are an amazing amount of us who want to see them and are very frustrated because they are not available. If I would have known I would have printed at least the picture of the projects. Please give us an idea as to what is going on. I think We are getting frustrated!!!
Cindy, we are SO sorry for this frustration you are experiencing. We’re working on some great stuff and we’ll be revealing it the end of August. We really appreciate your patience on this and we think you’ll be delighted to see what we have to offer in a few weeks, including, of course, Past Episodes.
Waiting patiently!! Thanks for the hard work you are doing. I am excited to see what is coming. Cindy
How in the world do I watch past episodes? I have saved them in my e-mail but it is asking for a password. I don’t always get around to making the projects as soon as they are not able to be accessed. Please, please help!
Where can I find additional past episodes? There were several that I watched and now can not find them to be able to make them.
Everyone has been looking for those. No one is even replying to the messages anymore. They have only said for the past 3-4 months that like a contruction site watch for further details! I am tired of waiting and since I don’t usually have the supplies around the house I have to get them and it takes some time. By the time I come back, the episode is usually gone! Sad because I am a real lover of Sandi’s creations and I just enjoy watching her work her “majic”!
Sandi, if you are watching…please get the past episodes back up for all of us!
I have just got my password now I’m told that my user name is wrong. What do I need to do now. Thank you. Marlene
Marlene, I hope you saw the comments on the site and/or Facebook. We’re working on a program that should be rolled out by the end of August. It will have access to Past Episodes, direction sheets for the projects, and other cool stuff. We’re very sorry to cause this frustration by not responding, and do thank you for your patience. Just a little while longer!
I also need to know how to get a password for past episodes. I do not think I ever had one. Tried numerous things and none work thanks
How can I get a past episode. particularly the one where you made the wooden blocks that are like the ones as kids were called Jacobs’ ladder. they are attached with ribbon and not unlike the Chinese cards that are on this episode. I thought I had saved it, but now that I have the wood ready I can’t find it Help Please!!
I’ve subscribed to the site of Sandi Genovese, but I can’t view the older postes cause I need a password. What’s password? How can I take it??
I was wondering if you supplied the password for all past episodes that do not display any longer. I really wish we could get all the past episodes. Have you thought about putting them out on Facebook or Twitter? You have so many good ideas but I have no way of recalling when I have the supplies to make them. Please help us with this dilemma. I live in a rural farm area so many of the supplies I need are in craft stores at least an hour away.
Thanks,
A faithful fan
Carol, I hope you saw the comments from Sandi and me on the site and/or Facebook. We REALLY appreciate your patience. Just a bit longer!
Yes I did and am looking forward to what is coming. I am sure that everyone is sitting out here holding their breathe waiting and trying to imagine what surprises are in store for us. I really like the showgrams, the projects are wonderful just like when Sandi was on TV. I sure miss those shows.
Thanks again Jim for your wonderful news.
I saw an episode where there was a coil bound book. The coils would open with a special tool. I wrote the name of the system somewhere but have lost it. Can you help?
Hi Freda
it is a GBC (General Binding Co) ProClick P50 manual binding system. If you have trouble locating it, please get back to us and we will see if we can find a source for it. Good luck and thanks for watching.
Just wondering when the older projects will be available. I watch everyweek and look forward to the new project. I file it away in my head, and then when I start a project sometimes one of your projects come to mind. I didn’t realize they would not be available to use. I know you said you were working on it, but just wondering if you have a time line? It is disappointing not to be able to access them. You have great ideas, keep them coming (but it would be great to go back too!!!) They are so timeless and versatile that it is a shame not to be able to have continual access to ALL of your projects. Thanks for all you do!!!!! I love your projects.
Cindy, here’s hoping you saw the comments from Sandi and me on the site and/or Facebook. Thanks for your patience — just a little while longer!
Hi Jim and Sandi
I’m not having any problems with new or old programs
since I got my flash drive to working. I don’t have
to put in a password either. Can’t wait for this weeks new showgram. I can’t understand the others having this problem. Most of the programs, I take notes on the measurements etc., but still go back and refer to past episodes. Thanks so much for your showgrams. I watched you on T.V. also many years.
I’m trying to get the past episodes but, it wants a pass word. I put the password in the one I got when I purchased the computer and it is not working. How do I get the password to get the past episodes? Thank You
Still working on it!
What is the password for me to see past eposides that I saved on my computer. It asks me for a password ???? thanks
I LOVE YOUR SHOWS.
When are we going to be able to see past eposides?
Please send me the password to see past shows. I just love watching you and going back to see older shows.
HELP!!! I have kept all the showgrams in my email and now when I go back to look at some, they tell me I need a password?? I get to the site, and there is a box to type it in. Have I lost it or is my computer ‘messing’ with me?????
I am trying to watch back issues in December but I get an error message. It says use URL. I don’t know what that is. Could you please help. I love, love, love your videos. past videos don’t go back very far. I did the widget thing but I don’t know what it is. Sorry for such a silly question.
Karen, I hope you saw the comments from Sandi and me on the site and/or Facebook. We’re working on a program that should be rolled out by the end of August. Just a bit longer!
Hi Sandi, sure glad to find your spot on the web, I sure have missed you on t.v. You gave me so many ideas , your space to scrap is great , and your desk is also. I have found I do better on a smaller desk, so I do not spend my time searching for my glue and much often needed tools! Thanks for returning .
well thanks Jeannie
a few people have commented on how messy they think my desk is (it is when i am in the midst of a project) and how distracted it makes them, so it is so refreshing to have someone say something nice about my workspace. I would love to have more room, but we tape in my tiny studio where i work at my little drafting table…it is what it is and i just love that you found some good in it… Thanks!
Hi. I’m trying to watch past episodes and I can’t seem to find them. I’ve also gone to youtube and watched some but the stop about 5 minutes in and I can’t find then on this site. I have gone to past episodes but it only lists about 10 and I have searched in the box by the title and I can’t seem to find it. I really want to do some of the projects. I just love Sandi’s work! Please help!!!
I too am trying access previous episodes. I can only see the last 6 months or so. HELP!
I am trying to look at past episodes but it wants a pasword and I don’t have one and don’t know how to get one?
Is there some way I can get the instructions for the kids night light as I cannot get it to view in the past episodes. Thank you for your reply
I am trying to view your espisode about the Kids Nite light. I was able to view it when it first came on but, now I am trying to view it in the past episodes and I can’t seem to get it to work. Some of the others work but, that one won’t and I would really like to see it again.
I’m trying to watch the episode for May 6 (accordian scrapbook with pockets). I’m getting a 404 error and to the right it says to add widgets to the sidebar. What are widgets? I’m supposed to log in somewhere to do this. Is this right. Thank you.
Phyllis, I just flew in from the Holy Land (and boy are my arms tired!) Ba-dum-dum… We’ve fixed the problem and and you can go to the site to view the episode. I’m SOOOO sorry for the problem.
I’ve seen the beginnings of the episodes on utube but it stops mid program and directs us to this website but I can’t find it here. I put the exact wording on the find search space, press enter and there is nothing, some times it shows a blog. How do I see the endings of previous shows shown on utube? I wish there was a complete listing on this site. Thanks, lc
All you need to do is go to the “Past Episodes” link at the top of the page, and you can access those we’ve posted. Of course, this week’s episode is under “This Week’s Episode.” If you’d like to get weekly notices of each complete episode as it’s posted, go to the right side of the page and subscribe, or become a fan of Sandi’s on Facebook. Thanks!
jim, i’ve tried this and it doesn’t seem to work. any suggestions?
I did not receive a showgram notification this week. Are they not goi g to be sent anymore. I tried re-registering to see if that was the problem but it appears that I am still in the system.
Sorry Dawn, I trust you can access that and the other episodes now?
Hi Sandi
So disappointed, I’ve tried several things in order to watch this weeks episode. I’ve never had this program before. Please advise.
Hi Sandi
Regarding the comment above, I said program. I meant to say problem. I left another reply saying that I had fixed the problem. My flash drive was not working.
Where do you purchase such large cardstock to be able to do this project? Thank you for such great ideas for scrapbooking. Kathy
Kathy, you can always look just below the write-up for each episode (scroll down just a little) and see the supply list. In most cases, we tell you where you can get the supplies too.
I have asked this before but havent seen a response..lol so ill ask here
will u at any time now or in the future have your episodes on disc format? i think they would be a wonderful collection of ideas to share if our computers dont work, or no internet…at least we wouldnt lose your wonderful ideas altogether! Please let me know and thank you for the many creative ideas you share!
We are currently working on this, but it may take a few weeks to figure it out. We will keep you posted and announce it when it is up and running (if you aren’t already a subscriber it would be good to sign up to make sure you get the emails (it’s free to subscribe). Thanks for watching!
thank you Sandi!! i am signed up..i get your show notifications emailed to me…and comments. I love your show…keeps me focused on fun things while im working on a weight loss program! Look forward to each and every week!
Are you not posting your showgrams on iTunes any longer?
No Judy, not anymore.
Finally found the time to research why my iTunes wasn’t updating with Sandi’s podcasts…Wow…I’m really disappointed…I loved watching on my iPod!!! I don’t find the time to sit at my computer and watch a video. Is there anyway we can convince you to reverse this decision?
I agree. I loved being able to watch the episodes via iTunes.
I had to ‘restart’ video using step 3…and find this annoying. Laptop has plenty of hard drive space and use DSL for Internet connection so I feel there is no reason to ‘stutter’. When I have to wait until it finishes buffering, I get frustrated and that’s when I consider canceling the subscription. Use YouTube!
i have 500gb hard drive and 6 gig mem. still having problems. Please help
stop and go stop and go what is the problem i would love to watch these programs but it is very annoying when it won’t just cont.
Linda, did you try the steps above? Step 3 of the last question should solve it, at least for now.